SMS & Phone

How to Use the GoHighLevel Power Dialer for Outbound Calls

Name: Did You Know There's a Power Dialer in HighLevel?
Uploaded: 2025-03-13
Duration: 2 min 39 s
Channel: HighLevel
Description: GoHighLevel includes a built-in power dialer that lets you work through a list of contacts and place calls one after another without leaving the platform. You create manual call actions through a workflow, then use the dialer on the Conversations page to dial, log the result, and move to the next contact automatically.

By Marnix Geerkens. Published 2025-03-13. Updated 2026-06-02.

GoHighLevel includes a built-in power dialer that lets you work through a list of contacts and place calls one after another without leaving the platform. You create manual call actions through a workflow, then use the dialer on the Conversations page to dial, log the result, and move to the next contact automatically.

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Summary. The power dialer in GoHighLevel turns a list of contacts into a sequential calling queue. A workflow adds contacts to the manual actions queue, and from there the dialer dials each number automatically using your computer's microphone. After each call you log the outcome, add notes, and the system advances to the next contact without you having to find and dial manually.

What you will learn

Understand the two components that make the power dialer work
Build a workflow that sends contacts to the manual call queue
Use the Assign to User action to route calls to the right team member
Start the power dialer from the Conversations page and move through leads
Log call outcomes and add notes without losing your place in the queue

Steps

Create a workflow to populate the call queue
Go to Automations and create a new workflow. Add any trigger that makes sense for your use case, such as a contact tag, a form submission, or a pipeline stage change. You can also leave it trigger-free and add contacts manually.
Add the Manual Call action
Inside the workflow, click to add an action and search for Manual Action to Call. Select it. This action creates a pending call task for each contact who passes through the workflow.
Optionally assign calls to a specific user
If multiple team members handle calls, add an Assign to User action before the Manual Call action. This routes each task to the right person so the dialer queue stays clean.
Publish the workflow and activate your trigger
Toggle the workflow to published. Then trigger it by adding the relevant tag, importing contacts, or using whichever method you configured. Contacts will appear in the manual actions queue.
Open Manual Actions on the Conversations page
Navigate to Conversations in the left sidebar and click Manual Actions. You will see all the contacts waiting for a call.
Start the power dialer
Click Start. GoHighLevel automatically dials the first contact using your computer's microphone and speakers. After the call ends, select the outcome from the dropdown: no answer, busy, voicemail, or completed.
Add notes and advance to the next lead
Type any call notes for the contact, then click Next Lead or let the system advance automatically. The dialer continues through your queue until all contacts are handled.

Tips

Keep the queue focused. Add only contacts that genuinely need a call, so the session stays productive.
The progress bar in the top-right corner shows how far through the queue you are at a glance.
Combining the power dialer with a follow-up SMS workflow lets you reach contacts who do not pick up without any extra manual effort.