SMS & Phone

GoHighLevel Phone Number Settings Explained

Name: Phone Number Settings Explained
Uploaded: 2024-05-15
Duration: 3 min 11 s
Channel: HighLevel
Description: Each phone number in GoHighLevel has its own configuration screen where you control call forwarding, caller ID behavior, call recording, ring timeouts, whisper messages, and voicemail. Getting these right means calls route correctly, recordings land where you expect them, and you always know which line a call is coming from.

By Marnix Geerkens. Published 2024-05-15. Updated 2026-06-02.

Each phone number in GoHighLevel has its own configuration screen where you control call forwarding, caller ID behavior, call recording, ring timeouts, whisper messages, and voicemail. Getting these right means calls route correctly, recordings land where you expect them, and you always know which line a call is coming from.

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Summary. The phone number settings panel in GoHighLevel covers everything that controls how an inbound or outbound call behaves. You can forward calls to a personal mobile, choose whether the caller's number or the GoHighLevel number appears on screen, require a key press before the call connects, record calls automatically, set ring timeouts to avoid unwanted voicemail bleed, and assign which users or devices ring when a call comes in. All settings are accessed by clicking the three-dot menu next to the phone number in Settings.

What you will learn

Forward inbound calls to a personal or business phone number
Control which caller ID appears when you receive forwarded calls
Enable the Call Connect feature to require a key press before connecting
Set up a whisper message so you know the call's source before speaking
Configure call recording and understand where recordings are stored
Adjust ring timeouts to prevent personal voicemail from picking up

Steps

Access phone number settings
Go to Settings in the left sidebar of the sub-account, then click Phone Numbers. Find the number you want to configure, click the three-dot icon next to it, and choose Edit Configuration.
Rename the number and set call forwarding
Give the number a friendly name, such as the business name, so it is easy to identify. If you want inbound calls forwarded to a mobile or landline, enter that number in the forwarding field.
Choose your caller ID preference
Enable the option to show the GoHighLevel number on your screen when a forwarded call comes in. This tells you the call is business-related before you pick up. A separate option allows the GoHighLevel number to appear as the caller ID on outbound calls to contacts, but only works on verified numbers.
Enable Call Connect if needed
Call Connect requires the recipient to press a key before the call is bridged to the contact. This prevents voicemails from connecting as if they are live calls.
Configure a whisper message
A whisper message plays only to you, not the caller, at the moment the call connects. Set it to something like 'Call from your agency name' so you always know the context before you say hello.
Turn on call recording
Checking the call recording box records every call automatically and saves the audio file inside the contact's conversation thread in GoHighLevel. If you record calls, add a whisper message that discloses this to the caller to stay compliant with recording laws in your region.
Set ring and timeout durations
Incoming call timeout controls how long the GoHighLevel number rings before timing out. If you forward calls to a personal phone and do not want your personal voicemail to pick up, set this to a short value like four seconds. Outgoing call timeout sets how long an outbound call rings before dropping.
Assign the number to users or devices
Use the Ring Incoming Call To dropdown to select which users receive the call. In user settings, choose whether calls ring on the web app or mobile app. If both are selected for a user, only the web app will ring.

Tips

If you upload a voicemail greeting, go to Business Profile and upload an MP3 file there. The phone number settings do not have their own voicemail upload, that lives in Business Profile.
Setting the incoming timeout to one second sends all calls straight to voicemail without ringing any forwarding number.
Test call recording by calling your own number and checking the Conversations tab afterward to confirm the recording appears.