SMS & Phone
How to Purchase an LC Phone Number in GoHighLevel
By Marnix Geerkens. Published 2024-02-01. Updated 2026-06-02.
Buying a phone number in GoHighLevel takes under two minutes. Inside the sub-account, go to Settings, open Phone Numbers, click Add Phone Number, choose your country and number type, pick a number from the list, and confirm the purchase. The number is active immediately and ready to configure for calls, SMS, and workflows.
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Summary. GoHighLevel's LC Phone system lets you purchase local or toll-free phone numbers directly inside any sub-account without leaving the platform. You select the country, browse available numbers, choose one, and confirm. The number appears in your Phone Numbers list right away and can be configured for call forwarding, recording, A2P registration, and workflow automation.
What you will learn
- Navigate to the correct sub-account before purchasing a number
- Access the Phone Numbers section inside Settings
- Choose between a local and a toll-free number
- Refresh the available number list to see different options
- Confirm the purchase and begin configuring the new number
Steps
Switch to the correct sub-account
Phone numbers belong to sub-accounts, not the agency level. Use the account switcher to confirm you are inside the sub-account where you want the number to live.
Open Settings and go to Phone Numbers
Scroll to the bottom of the left sidebar and click Settings. In the Settings menu, click Phone Numbers.
Click Add Phone Number
Click the blue plus button labeled Add Phone Number. In the dialog that opens, click Add Phone Number again to proceed to the number search.
Select your country and number type
Use the country dropdown to choose where you want the number to be based. Then choose between a local number and a toll-free number. Local numbers show a local area code. Toll-free numbers use an 800 prefix.
Browse and refresh available numbers
A list of available numbers appears. If none of the options fit, click Refresh to load a different set. Repeat until you find a number you want.
Purchase and configure
Click the number you want, then click Proceed to Buy at the bottom of the screen. After the purchase completes, the confirmation screen confirms the number is active. The number now appears in your Phone Numbers list ready for configuration.
Tips
- Toll-free numbers are better for broad campaigns where a local area code does not matter. Local numbers can see higher answer rates for local service businesses.
- After purchase, edit the phone number configuration to set call forwarding, recording, and a voicemail greeting before using it in workflows.
- You can purchase multiple numbers in the same sub-account, one for each campaign or use case.
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Frequently asked questions
Can I buy a phone number at the agency level?
No. Numbers are purchased at the sub-account level. Switch to the right sub-account first.
What is the difference between a local and a toll-free number?
Local numbers show a regional area code. Toll-free numbers use 800-style prefixes and are free for callers to dial.
What if none of the available numbers work for me?
Click Refresh to load a new batch of available numbers and search again.
Is the number active immediately after purchase?
Yes. It appears in your Phone Numbers list and is ready to use as soon as the purchase confirms.