SaaS Mode & Agency
How to Enable or Disable Customers in GoHighLevel Affiliate Manager
By Marnix Geerkens. Published 2025-09-18. Updated 2026-06-02.
When a customer appears fraudulent or invalid, you can disable them inside the Affiliate Manager so no further sales are tracked and no new commissions are generated for that affiliate. Disabling is reversible: you can reinstate the customer at any time and normal commission tracking picks back up. Manual commission entries remain possible even while a customer is disabled.
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Summary. GoHighLevel's Affiliate Manager includes a customer-level enable and disable control on each affiliate's record. Disabling a customer stops new commission tracking immediately, which helps keep affiliate data accurate when a signup looks fraudulent or was recorded in error. The change is reversible and does not delete historical commission records.
Steps
Open the affiliate record
In your sub-account, click Marketing on the left, then Affiliate Manager at the top. Switch to the Affiliates tab, search by name, and click the affiliate whose customer you want to manage.
Find the customer
Scroll to the bottom of the affiliate's profile and click the Customers tab. Locate the customer in the list.
Disable or reinstate
Click the three-dot menu on the right of the customer row and select Disable Customer. Confirm the prompt. To reverse this, open the same menu and choose Reinstate Customer.
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Frequently asked questions
Does disabling a customer delete past commissions?
No. Existing commission records are kept; only new tracking stops.
Can I still add manual commissions for a disabled customer?
Yes. Manual commission entries work regardless of the customer's status.