Workflows & Automation

GoHighLevel Workflow Builder Overview

Name: HighLevel Workflow Builder Overview
Uploaded: 2021-04-01
Duration: 6 min 57 s
Channel: HighLevel
Description: The GoHighLevel Workflow Builder is where you connect triggers, actions, and wait steps into automated sequences. Four tabs give you full control: Actions to build the flow, Settings to configure timing and re-entry rules, Status to see where every contact stands, and History to trace every event that has fired across the workflow.

By Marnix Geerkens. Published 2021-04-01. Updated 2026-06-02.

The GoHighLevel Workflow Builder is where you connect triggers, actions, and wait steps into automated sequences. Four tabs give you full control: Actions to build the flow, Settings to configure timing and re-entry rules, Status to see where every contact stands, and History to trace every event that has fired across the workflow.

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Summary. This overview walks through every tab in the GoHighLevel Workflow Builder so you understand the tool before building anything. It covers the sending window, allow-multiple, stop-on-response, and event start date settings, then explains how to read the Status and History tabs to diagnose errors and understand why contacts were removed.

What you will learn

Restrict outgoing messages to a sending window so contacts never get texts in the middle of the night
Control whether a single contact can enter the same workflow more than once
Automatically stop a nurture sequence the moment a contact replies or books
Use the Status tab to see which step each active contact is waiting on
Read execution logs to diagnose failed message delivery and understand contact removal reasons
Use event start dates to anchor wait steps to a future webinar or appointment date

Steps

Open Workflow Settings
Inside any workflow, click the Settings tab. This is where you configure behavior that applies to the entire workflow before touching any individual step.
Set a Sending Window
Turn on the Sending Window toggle and define which days and hours outbound messages are allowed to go out. Any message that would fire outside the window waits until the window opens again.
Configure Allow Multiple and Stop on Response
Enable Allow Multiple if the same contact should be able to enter the workflow more than once. Enable Stop on Response to automatically remove a contact when they reply to any message or book an appointment.
Set an Event Start Date (for webinars or dated events)
If your workflow times reminders around a future event, enter the event date and time here. Wait steps can then reference this date to hold contacts until a specific number of hours or days before the event.
Monitor contacts in the Status tab
The Status tab shows every contact currently in the workflow, which step they are on, and when their next action will fire. Click the execution log icon on any contact to see the full history of what happened to them.
Diagnose errors in the History tab
The History tab lists every event that has fired across all contacts in chronological order. Click the clipboard icon on any event to see the detailed reason, such as an invalid email address or a stop-on-response removal.

Tips

Auto Mark as Read moves workflow-sent messages to the All tab in Conversations rather than Recent, reducing noise for your team.
The execution log reads bottom to top, so the most recent event is at the top of the list.
If you see a contact removed unexpectedly, check the execution log first before editing the workflow.