How to Use the Inbound Email Trigger in GoHighLevel Workflows

Name: How To Use Inbound Email Trigger in HighLevel CRM
Uploaded: 2026-05-07
Duration: 6 min 57 s
Channel: HighLevel
Description: The inbound email trigger fires a workflow whenever your GoHighLevel account receives an email, regardless of whether the sender is already in your CRM. That makes it more flexible than the customer replied trigger, which only activates on replies to emails you sent first. Use it to capture cold inquiries, route inbound conversations to the right team, and respond faster without manual sorting.

By Marnix Geerkens. Published 2026-05-07. Updated 2026-06-02.

The inbound email trigger fires a workflow whenever your GoHighLevel account receives an email, regardless of whether the sender is already in your CRM. That makes it more flexible than the customer replied trigger, which only activates on replies to emails you sent first. Use it to capture cold inquiries, route inbound conversations to the right team, and respond faster without manual sorting.

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Summary. GoHighLevel's inbound email trigger can pick up emails from unknown senders and existing contacts alike, including replies to previous threads. It requires a dedicated sending domain configured under Settings, Emails, and works best with LC or Mailgun. Filters let you route by destination mailbox, CC recipient, subject line keywords, or whether the sender is tagged in your CRM, and advanced settings prevent the trigger from firing repeatedly on the same conversation thread.

Steps

Confirm your dedicated sending domain is set up
Go to Settings, then Emails, and verify a dedicated domain is configured. Without this the trigger will not capture all inbound messages.
Add the inbound email trigger to a workflow
Open Automations, Workflows, open or create a workflow, click Add Trigger, and search for Inbound Email. Select it from the list.
Configure filters to narrow the scope
Add filters such as Email Sent To a specific mailbox address, subject line contains a keyword, or contact has a particular tag. Use multiple filters together to avoid unintended overlap with other workflows.
Enable advanced settings to prevent duplicate fires
Turn on the advanced setting that stops the trigger from re-firing on every reply within the same thread, so your team is only notified once per new conversation.