AI & Voice Agents
How to Use Conversation AI to Read Images and Files in GoHighLevel Live Chat
By Marnix Geerkens. Published 2026-02-04. Updated 2026-06-02.
GoHighLevel's live chat widget accepts image and PDF file uploads from visitors by default, no setup required. When you pair live chat with a Conversation AI agent, you can turn on a single toggle that allows the bot to read those uploaded images and generate a reply based on what it sees. This makes the chat genuinely useful for support, quoting, and troubleshooting without a human in the loop.
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Summary. GoHighLevel live chat widgets support file uploads out of the box, letting contacts send images and PDFs directly in conversation. With a Conversation AI agent assigned to live chat, enabling the 'allow this bot to respond to images' toggle gives the AI the ability to read incoming images and craft contextual replies. A practical use case is customer support where a contact screenshots an issue and the bot responds with a solution.
Want the full picture? Read more about GoHighLevel Voice AI and GoHighLevel AI agents.
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Watch it, then build it
Get the full platform free for 30 days
30 days, not 14Full platform, nothing held backFree community and setup help
Frequently asked questions
Do I need to enable file uploads on my chat widget?
No, file uploads are active on all chat widgets by default.
Where do I turn on image reading for the Conversation AI bot?
In AI Agents, Conversation AI, select your agent, scroll down, and toggle on 'allow this bot to respond to images'.
What file types can contacts send in live chat?
Images and PDFs are supported in the live chat widget.