AI & Voice Agents
How to Build AI Agents in GoHighLevel Workflows
By Marnix Geerkens. Published 2026-05-13. Updated 2026-06-02.
The AI Agent workflow action in GoHighLevel lets you add an autonomous AI step to any automation. You give it a plain-language instruction, attach tools like Send Email, Send SMS, or Create Opportunity, and the agent decides at runtime which tool to use. This removes the need for rigidly branched logic when the right action depends on context.
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Summary. GoHighLevel's AI Agent workflow action accepts a prompt and a set of tool attachments, then decides autonomously which tools to invoke when the workflow runs. Built-in templates cover common use cases such as form lead follow-up, and each template highlights which values need customizing, including tags, users, pipelines, and stages. Execution logs, token usage, and step-by-step traces are available for monitoring after publish.
Want the full picture? Read more about GoHighLevel Voice AI and GoHighLevel AI agents.
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Watch it, then build it
Get the full platform free for 30 days
30 days, not 14Full platform, nothing held backFree community and setup help
Frequently asked questions
How many tools can an AI Agent action use?
Over a hundred tools are available, covering most standard workflow actions.
Can I use pre-built templates with the AI Agent action?
Yes, HighLevel provides templates that pre-fill the prompt and tool configuration.
Which AI models are available for the agent?
Several OpenAI options are selectable from the model dropdown in the action settings.