AI & Voice Agents
GoHighLevel's Conversation AI bots can read and respond to images sent by contacts, including screenshots, receipts, product photos, and more. Turning on this capability reduces back-and-forth by letting the bot analyze exactly what a contact is seeing rather than asking follow-up questions. It works across the chat widget, SMS, MMS, WhatsApp, Facebook, and Instagram.
Updated June 2, 2026
4:07Summary. Image analysis for Conversation AI is a single toggle inside the agent's settings. Once enabled, the bot transcribes visual context from JPEG, PNG, and HEIC files and factors that into its reply. A configurable wait time lets the bot collect multiple incoming images or messages before composing one response. Channel-specific delivery limits and size restrictions apply depending on the carrier or platform.
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It gives contacts time to send multiple files before the bot composes one coherent reply.
It works on chat widget, SMS, MMS, WhatsApp, Facebook, and Instagram, with varying size limits.
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