Getting Started & General

Build a Support Ticketing System Inside GoHighLevel

Name: Did You Know You Can Build Your Own Support Ticketing System in HighLevel?
Uploaded: 2026-01-21
Duration: 7 min 38 s
Channel: HighLevel
Description: You can run a fully functional support ticketing system inside GoHighLevel using three built-in features: a custom form to accept tickets, tasks to track their status, and workflows to automate resolution and follow-up. No external help-desk software is needed.

By Marnix Geerkens. Published 2026-01-21. Updated 2026-06-02.

You can run a fully functional support ticketing system inside GoHighLevel using three built-in features: a custom form to accept tickets, tasks to track their status, and workflows to automate resolution and follow-up. No external help-desk software is needed.

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Summary. GoHighLevel's forms, tasks, and automation tools combine into a capable support ticketing workflow. Clients submit requests through a form embedded as a custom menu link, each ticket becomes a task inside the CRM, and automations handle assignment, status updates, and resolution emails. The result is a self-contained ticketing process that lives entirely within a sub-account.

Steps

Build the intake form
Go to Sites > Forms and create a new form. Include the contact's email, a category dropdown (technical support, strategic support, other), and a multi-line notes field. Set required fields and add a 'Submit Ticket' button.
Get the form link and create a custom menu item
Copy the form's share link from the Integrate tab. Go to Agency Settings > Custom Menu Links, create a new link using that URL (open as iframe, show on sub-account sidebar), and label it 'Support' with a help icon.
Set up task-based tracking
When a form is submitted, a workflow creates a task in the contact record so your team can track, assign, and close tickets without leaving GoHighLevel.