How to Use GoHighLevel Template Library for Branded Review Request Emails
By Marnix Geerkens. Published 2026-01-14. Updated 2026-06-02.
Sending review requests from a generic template makes your email look like every other automated message in the inbox. GoHighLevel's template library gives you hundreds of professionally designed starting points you can pull in and customize with your logo, wording, and review link. The result is a branded request that feels like it came from a real business, not a mass-mail tool.
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Summary. GoHighLevel's reputation settings let you map specific email templates to each review request attempt, including follow-up retries. Rather than building from a blank canvas, you can import any template from the built-in library, choose a category that fits your brand, and open the design directly in the email builder to make it yours. Once saved, that template is available to assign to your first request or any of the retry slots.
Steps
Open reputation settings and enable email requests
Go to Reputation, then Settings, and click Email Requests. Make sure the email request toggle is enabled.
Import a template from the library
Click Create New, then choose Import from Template Library. Browse by category, preview options, and select one to import it into the email builder.
Customize the template
Update the logo, replace the body copy with your message, and insert your review request link where needed. Save the template when done.
Map the template to a request slot
Back in Email Requests settings, select your new template for the first request and any retry slots. Save your settings.
Related tutorials
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Get the full platform free for 30 days
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Frequently asked questions
Can I set up multiple follow-up review request emails?
Yes. Map a different template to each retry slot to send reminders over time.
Do I have to start from scratch or can I import a design?
Import from the template library to start with a finished layout and customize it.