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AI & Voice Agents

How to Use Multiple Specialized AI Agents in GoHighLevel

By Marnix Geerkens. Published 2025-10-06. Updated 2026-06-02.

GoHighLevel allows you to run several Conversation AI agents in parallel, each trained for a specific job. One agent handles FAQs, another manages appointment booking, and a bot transfer action moves the conversation between them when the context shifts. This keeps each agent focused on a narrow task, which improves accuracy and response quality.

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Summary. Specialized agents in GoHighLevel are set up inside the Conversation AI section, where each agent gets its own prompt, knowledge base, channels, and configured actions. A bot transfer action inside an agent triggers when a set condition is met, such as a contact asking to book an appointment, passing the conversation to the appropriate agent. The receiving agent picks up the thread with full context so the handoff feels seamless to the contact.

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Frequently asked questions

How does one AI agent hand off a conversation to another?

A bot transfer action fires when a defined condition is met, switching the active agent.

Can specialized agents operate on the same messaging channels?

Yes, multiple agents can be enabled on the same channels and activate based on context.

What happens if neither specialized agent can help a contact?

A human handover action can be configured as a fallback inside any agent's goals.

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