How to Set Up Interactive CTA Buttons for WhatsApp Templates
By Marnix Geerkens. Published 2024-08-01. Updated 2026-06-02.
Interactive WhatsApp templates include clickable buttons that make it easier for contacts to respond. Instead of typing a reply, they tap a button. GoHighLevel's template builder supports quick reply buttons, URL links, click-to-call buttons, discount code buttons, and a marketing opt-out button. You add these at the bottom of the template creation form inside Settings under WhatsApp.
Watch it, then build it
Get the full platform free for 30 days
That walkthrough runs on GoHighLevel. Start it free through RocketLauncher and you get 30 days instead of the usual 14, the whole platform unlocked, plus our setup help and a community of thousands of builders in 47+ countries.
30 days, not 14Full platform, nothing held backFree community and setup help
We earn a referral commission if you keep GoHighLevel after the trial. It never changes your price.
Summary. GoHighLevel lets you attach up to ten interactive buttons to a WhatsApp message template. These buttons replace typed responses with single taps, which tends to increase engagement during sales conversations. Available button types include quick replies with pre-set text, direct links to any URL, a call button tied to a phone number, a discount code copy button, and a marketing opt-out. All interactive templates go through Meta's approval process before they can be sent.
Steps
Open the template builder
Go to Settings in the bottom-left corner, then select WhatsApp from the left menu. Click Templates, then Create New Template.
Fill in the basic template details
Give the template a name, select a category (Marketing is common), and choose a language. These fields are required before you can enable buttons.
Add buttons at the bottom of the form
Scroll to the bottom of the template builder to find the Buttons section. Click Add Button and choose from the available types: quick reply, URL, call, discount code, or opt-out. You can add up to ten buttons in total.
Related tutorials
Watch it, then build it
Get the full platform free for 30 days
30 days, not 14Full platform, nothing held backFree community and setup help
Frequently asked questions
Why should I add a marketing opt-out button?
Without one, recipients who want to stop receiving messages may mark you as spam, which harms your Meta sender reputation.
How many buttons can one WhatsApp template have?
Up to ten custom buttons across all button types.
Do interactive templates need Meta approval?
Yes. Every WhatsApp template, including ones with buttons, must be approved by Meta before sending.