SMS & Phone
How to Enable Call Transcriptions for Recorded Calls in GoHighLevel
By Marnix Geerkens. Published 2024-07-19. Updated 2026-06-02.
GoHighLevel can automatically transcribe recorded calls and display the full text inside the Conversations tab alongside the audio. Two settings need to be on: call transcription enabled in the phone number's advanced settings, and call recording enabled on the specific number. Each transcribed minute costs $0.03 on top of standard recording fees.
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Summary. This tutorial explains how to turn on call transcriptions in GoHighLevel's LeadConnector phone system. Enabling the feature requires checking the call transcription toggle in the phone number's advanced settings and confirming that the number itself has call recording active. Once both are on, every recorded call generates a scrollable transcript visible directly in the conversation thread.
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Watch it, then build it
Get the full platform free for 30 days
30 days, not 14Full platform, nothing held backFree community and setup help
Frequently asked questions
Where is the call transcription toggle in GoHighLevel?
Settings, Phone Numbers, then Advanced Settings on the far right. Look for Enable Call Transcriptions.
Does transcription work for IVR or workflow calls?
No. Transcription is not supported for calls that pass through IVR or workflow steps, only for direct inbound and outbound calls.
How much does call transcription cost?
GoHighLevel charges approximately $0.03 per minute of transcription, on top of any call recording costs.