Calendars & Booking
GoHighLevel Workflow Recipe: Appointment Confirmation and Reminders
By Marnix Geerkens. Published 2021-04-27. Updated 2026-06-02.
The appointment confirmation and reminders workflow recipe automates two things at once: an immediate confirmation message when someone books, and a series of timed reminders leading up to the appointment. Two trigger options exist depending on whether your calendars auto-confirm bookings or require manual approval. The wait steps in the workflow use calendar-relative timing so each reminder fires at the right moment before the appointment.
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Summary. GoHighLevel includes a workflow recipe that handles both appointment confirmation and pre-appointment reminders in a single automation. The recipe uses a calendar trigger to start the flow at the moment of booking, sends an immediate confirmation, then holds contacts in wait steps until the right time to release each subsequent reminder. The choice between the Appointment trigger and the Customer Booked Appointment trigger changes which booking events fire the workflow, so picking the right one depends on how your calendar is configured.
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Frequently asked questions
What is the difference between the two appointment workflow triggers?
Appointment trigger fires on any status change. Customer Booked Appointment trigger fires only when someone books through the calendar widget.
Why should Stop on Response be turned off for reminder workflows?
A reply from the contact should not cancel the remaining reminders. Turn it off to keep all steps active.
Can the wait steps target a time before the appointment rather than after enrollment?
Yes. Wait steps can be configured to hold a contact until a specific time relative to the appointment date, such as 24 hours before.