RocketLauncher AI

AI and integrations

Survey and NPS Router workflow for GoHighLevel

By Marnix Geerkens. Published 2026-08-01. Updated 2026-08-01.

In short

Survey and NPS Router is one of 30 automated GoHighLevel workflows inside RocketLauncher's free master snapshot library. It fires when a contact submits a survey and then runs 5 steps on its own, no one at the keyboard. Join RocketLauncher University free to get this workflow and the other 29 in one import.

  • When a survey comes in, this workflow checks the score. Promoters get asked for a review. Detractors get routed to a recovery alert and a personal call task for your team.
  • Category: AI and integrations.
  • 5 steps run automatically once the trigger fires.
TimeAbout 15 minutes to import and connect
DifficultyBeginner

Before you start

  • Tag promoters vs detractors from the survey score
  • Set review_link

Step by step

  1. Step 1. The trigger

    A contact submits a survey.

  2. Step 2. Step 1: Promoter (high score)?

    Checks a condition and splits into two paths: Promoter (high score)?.

  3. Step 3. Step 2: Promoter to review

    Sends a text message: "Promoter to review."

  4. Step 4. Step 3: Native review request

    Fires GoHighLevel's built-in review request: Native review request.

  5. Step 5. Step 4: Task: personally call detractor (None branch)

    Creates a task or note for your team: Task: personally call detractor (None branch).

  6. Step 6. Step 5: Alert team: detractor to recover

    Sends your team an internal alert: Alert team: detractor to recover.

How to test it worked

Trigger the workflow with a test contact of your own, using a real phone number and email you control.

Watch each step fire in order inside GoHighLevel and confirm the text and email actually arrive.

Check that any tag, opportunity, or task the workflow creates shows up correctly before you send it to a real lead.

Frequently asked questions

Is this workflow really free?

Yes. This workflow is one of 30 inside RocketLauncher University, a free community for people running GoHighLevel. Join with Google or email, no card required, and the whole library is inside.

Do I need to build this from scratch in GoHighLevel?

No. It comes as part of a snapshot you import into your own GoHighLevel sub-account. After import you connect your own phone number, calendar, and custom values, then test it before it goes live.

What do I need to set up before Survey and NPS Router runs?

Before you turn it on: Tag promoters vs detractors from the survey score. Set review_link.

Related tutorials

All 30 free workflowsBrowse the full master snapshot workflow library by category.Webhook Lead Enrichment and RouteEvery new contact triggers a call to an enrichment API, which saves the response and tags the contact. High-value leads get a priority text and a team alert instead of the standard path.Hot Lead Internal and Slack AlertWhen a contact gets tagged hot, this workflow fires an internal notification, pings your team in Slack, assigns an owner, and creates a call task, all at the same time.AI Appointment Booking BotWhen a lead is tagged for AI booking, this workflow hands them to GoHighLevel's own AI bot to book the appointment, then alerts the team once it is booked.Email Engagement Re-ScoreWhen a contact opens or clicks your email, this workflow tags them as engaged, then, if the contact is not already a client, texts them and alerts a rep while their attention is still on you.