Glossary
What Is a Voicemail Drop in GoHighLevel?
By Marnix Geerkens. Published 2026-05-28. Updated 2026-05-28.
A Voicemail Drop in GoHighLevel is a workflow action that sends a pre-recorded audio message directly to a contact's voicemail inbox without ringing their phone, so they hear your message when they check voicemail.
In plain English
A Voicemail Drop is sometimes called a ringless voicemail. GoHighLevel delivers the audio directly to the carrier voicemail system, bypassing the actual ring. The contact's phone does not ring. They simply see a new voicemail notification and listen to your message when they choose to.
This makes Voicemail Drops less intrusive than a live call. They work well for re-engagement campaigns, appointment reminders, and follow-ups where a personal voice message carries more weight than a text.
You record the audio ahead of time, upload it to GoHighLevel, and add a "Voicemail Drop" action in a workflow. GoHighLevel delivers it when the workflow reaches that step. Because the phone does not ring, there is no need for a live agent and no risk of interrupting the contact at a bad time.
How it works
Create or upload an MP3 or WAV recording in your GoHighLevel media library. In the workflow builder, add a "Voicemail Drop" action and select the recording. Set the phone number to call from (your GoHighLevel LC Phone number).
When the workflow runs the action, GoHighLevel connects to the carrier using a process that bypasses the ring and deposits the audio in the voicemail system. Delivery is not guaranteed on all carriers and depends on the contact's carrier supporting the ringless voicemail method.
Frequently asked questions
What is a Voicemail Drop in GoHighLevel?
A Voicemail Drop delivers a pre-recorded audio message to a contact's voicemail without ringing their phone. You set it up as a workflow action and GoHighLevel handles the delivery.
Does the contact's phone ring during a Voicemail Drop?
No. The message goes directly to the voicemail inbox. The contact only sees a voicemail notification, not a missed call.
Is it legal to use Voicemail Drops?
Laws on ringless voicemails vary by country and US state. The FCC and TCPA rules apply to marketing messages. Consult legal counsel for your specific use case and geography.