GoHighLevel reputation management

In short

Reputation management in GoHighLevel is the feature that sends review requests to clients automatically and lets you monitor and respond to Google reviews from inside the platform. After a job or appointment, GoHighLevel can text or email the client asking them to leave a Google review. You see new reviews in your GoHighLevel dashboard as they come in and can reply without leaving the platform. This is most valuable for local businesses where Google reviews affect search rankings.

Sending review requests

You connect your Google Business Profile to GoHighLevel and enable review requests. Then you set a workflow trigger, for example when a job is marked complete or an appointment status changes to "showed". GoHighLevel sends the client an SMS or email with a direct link to your Google review page.

Studies show that asking right after a positive interaction gets the highest response rate. Because GoHighLevel triggers the request automatically, no one has to remember to ask.

Monitoring and responding to reviews

New Google reviews appear inside GoHighLevel as they are posted. You can see the star rating and text and post a reply directly. Replying to reviews is good for SEO and shows potential clients that you are attentive.

GoHighLevel also shows your overall rating and review count so you can track progress over time.

Other review platforms

GoHighLevel also connects to Facebook reviews. If your business relies more on Facebook recommendations than Google, you can send review requests to that platform instead, or to both.

Frequently asked questions