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GoHighLevel workflow

No-Show Recovery + Rebooking

Add a contact tag. Send a text message. Wait before the next step. Includes conditional routing.

  • 2 min read
  • 5 sections
  • Updated October 14, 2026
On this page
  1. 1What starts this workflow?
  2. 2The workflow, step by step
  3. 3How the branches work
  4. 4Connect it to your business
  5. 5Get the library

What starts this workflow?

Appointment status changed.

The workflow, step by step

The table shows the saved connections. Branches are alternative paths, not a single sequence that every contact follows.

StepActionWhat it doesNext step
1Did they no-show?Route by a conditionTag no-show
2Tag no-showAdd a contact tagWarm no-judgment rebook SMS
3Warm no-judgment rebook SMSSend a text messageWait 4 hours
4Wait 4 hoursWait before the next stepRebooked yet?
5Rebooked?Route by a conditionRebook email with incentive
6Rebook email with incentiveSend an emailWait 2 days
7Wait 2 daysWait before the next stepRebooked after second nudge?
8Rebooked second?Route by a conditionFlag persistent no-show for human touch
9Flag persistent no-show for human touchNotify the teamClear no-show flag for nurture
10Clear no-show flag for nurtureRemove a contact tagMove to long-term nurture
11Move to long-term nurtureAdd a contact tagEnd of this path

How the branches work

Did they no-show?

  • No-show.
  • Otherwise: Showed or other.

Rebooked?

  • Rebooked.
  • Otherwise: Not rebooked.

Rebooked second?

  • Rebooked.
  • Otherwise: Still not rebooked.

The labels above come from the saved builder. Review the actual condition values in your own account before activation.

Connect it to your business

  1. Import into a test sub-account and keep the workflow unpublished.
  2. Connect the trigger to your actual form, calendar, pipeline or contact tag.
  3. Review the messages and replace all business, booking and review placeholders.
  4. Connect any sender, phone number, team member or external integration used by the steps.
  5. Test each branch, replies, contact restrictions and repeat enrollment with contacts you control.

Get the library

Start GoHighLevel through the RocketLauncher partner link and join the community for snapshot access and setup help. This draft must pass its setup and execution checks before activation.

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  • GoHighLevel workflow showing lead assignment and an SMS follow-up step
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