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What starts this workflow?
Inbound Call Missed (Including Voicemail), Goal: Appointment Booked.
The workflow, step by step
The table shows the saved connections. Branches are alternative paths, not a single sequence that every contact follows.
| Step | Action | What it does | Next step |
|---|---|---|---|
| 1 | Add Missed Call Tag and Create/Update Opportunity | Add a contact tag | Create or Update Opportunity at 'New Lead' Stage |
| 2 | Create or Update Opportunity at 'New Lead' Stage | Create a pipeline opportunity | Send Missed Call SMS |
| 3 | Send Missed Call SMS | Send a text message | Wait up to 10 minutes for Reply |
| 4 | Wait up to 10 minutes for Reply | Wait before the next step | wait / timeout |
| 5 | wait | Transition | Reply Check (10-minute Window) |
| 6 | Reply Check (10-minute Window) | Route by a condition | Replied Within 10 Minutes / None |
| 7 | Replied Within 10 Minutes | Route by a condition | End of this path |
| 8 | None | Route by a condition | Booking Inquiry Keyword Check |
| 9 | Booking Inquiry Keyword Check | Route by a condition | Reply contains booking keywords / None |
| 10 | Reply contains booking keywords | Route by a condition | Send Booking Link SMS |
| 11 | Send Booking Link SMS | Send a text message | Update Opportunity Stage to Booking Sent |
| 12 | Update Opportunity Stage to Booking Sent | Create a pipeline opportunity | Send internal notification |
| 13 | Send internal notification | Notify the team | End of this path |
| 14 | None | Route by a condition | Price Inquiry Keyword Check |
| 15 | Price Inquiry Keyword Check | Route by a condition | Reply Contains Price Keyword / None |
| 16 | Reply Contains Price Keyword | Route by a condition | Send Price Info SMS |
| 17 | Send Price Info SMS | Send a text message | Add price-question tag |
| 18 | Add price-question tag | Add a contact tag | Assign Contact to User |
| 19 | Assign Contact to User | Assign a team member | Create Call Back Task |
| 20 | Create Call Back Task | Task-notification | End of this path |
| 21 | None | Route by a condition | Internal Notification: Reply needs a human |
| 22 | Internal Notification: Reply needs a human | Notify the team | Task: Reply to Contact |
| 23 | Task: Reply to Contact | Task-notification | Wait |
| 24 | Wait | Wait before the next step | Email Open Check After No Reply |
| 25 | Email Open Check After No Reply | Route by a condition | Email Was Opened / None |
| 26 | Email Was Opened | Route by a condition | End of this path |
| 27 | None | Route by a condition | End of this path |
| 28 | timeout | Transition | Send Missed Call Email |
| 29 | Send Missed Call Email | Send an email | Wait 1 Day |
| 30 | Wait 1 Day | Wait before the next step | Wait for Email Open Event (Branch) |
| 31 | Wait for Email Open Event (Branch) | Wait before the next step | wait / timeout |
| 32 | wait | Transition | Send Missed Call Email |
| 33 | Send Missed Call Email | Send an email | Wait 1 Day After Email |
| 34 | Wait 1 Day After Email | Wait before the next step | Wait |
| 35 | Wait | Wait before the next step | Email Opened Condition |
| 36 | Email Opened Condition | Route by a condition | YES: Email Was Opened / None |
| 37 | YES: Email Was Opened | Route by a condition | Send SMS with Booking Link |
| 38 | Send SMS with Booking Link | Send a text message | End of this path |
| 39 | None | Route by a condition | Task and Tag if Email Not Opened |
| 40 | Task and Tag if Email Not Opened | Record a note for the team | Add Nurture-Start Tag |
| 41 | Add Nurture-Start Tag | Add a contact tag | End of this path |
| 42 | timeout | Transition | End of this path |
How the branches work
Reply Check (10-minute Window)
- Check if contact replied to SMS within 10 minutes.
- Otherwise: None.
Booking Inquiry Keyword Check
- Check if reply message contains booking keywords.
- Otherwise: None.
Price Inquiry Keyword Check
- Check if reply contains pricing keywords.
- Otherwise: None.
Email Open Check After No Reply
- Check if missed call follow-up email was opened after 1 day wait.
- Otherwise: None.
Email Opened Condition
- Check if missed call email was opened.
- Otherwise: None.
The labels above come from the saved builder. Review the actual condition values in your own account before activation.
Connect it to your business
- Import into a test sub-account and keep the workflow unpublished.
- Connect the trigger to your actual form, calendar, pipeline or contact tag.
- Review the messages and replace all business, booking and review placeholders.
- Connect any sender, phone number, team member or external integration used by the steps.
- Test each branch, replies, contact restrictions and repeat enrollment with contacts you control.
Get the library
Start GoHighLevel through the RocketLauncher partner link and join the community for snapshot access and setup help. This draft must pass its setup and execution checks before activation.
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