SMS & Phone

Assign IVR Responders with Custom Variables in GoHighLevel

Name: Assign to IVR Responders with Custom Variables!
Uploaded: 2026-03-04
Duration: 1 min 51 s
Description: GoHighLevel's IVR call connect feature now exposes three custom variables: answered by user ID, answered by device, and answered by phone number. You can feed the user ID variable into a workflow action to automatically assign a contact or opportunity to whoever picked up the call, making inbound call routing dynamic and trackable without any manual reassignment.

GoHighLevel's IVR call connect feature now exposes three custom variables: answered by user ID, answered by device, and answered by phone number. You can feed the user ID variable into a workflow action to automatically assign a contact or opportunity to whoever picked up the call, making inbound call routing dynamic and trackable without any manual reassignment.

2026年6月2日に更新

1:51

概要. When a call routes through the GoHighLevel IVR and a team member answers, new custom variables capture exactly who picked up and on which device. Those variables plug directly into workflow actions, letting you auto-assign contacts, create opportunities, and fire follow-up emails or SMS messages tied to the specific person who took the call. This removes the manual step of reassigning leads after every inbound call.