SMS & Phone
GoHighLevel's IVR call connect feature now exposes three custom variables: answered by user ID, answered by device, and answered by phone number. You can feed the user ID variable into a workflow action to automatically assign a contact or opportunity to whoever picked up the call, making inbound call routing dynamic and trackable without any manual reassignment.
2 juin 2026 mis à jour
1:51Résumé. When a call routes through the GoHighLevel IVR and a team member answers, new custom variables capture exactly who picked up and on which device. Those variables plug directly into workflow actions, letting you auto-assign contacts, create opportunities, and fire follow-up emails or SMS messages tied to the specific person who took the call. This removes the manual step of reassigning leads after every inbound call.
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In workflow actions, notes, SMS, and email templates.
Yes, once assigned, subsequent calls can route automatically to that same person.
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