Getting Started & General

How to Set Up Conversation SLAs in GoHighLevel

Name: How To Set Up Conversation SLAs in HighLevel
Uploaded: 2026-01-28
Duration: 5 min 27 s
Description: GoHighLevel conversation SLAs (service level agreements) add a visible countdown timer to each inbox conversation so your team knows when a reply is overdue. Set them in Conversations > Settings, choose a common timer for all channels or different timers per channel, and GoHighLevel will color-code conversations as they approach or pass the deadline.

GoHighLevel conversation SLAs (service level agreements) add a visible countdown timer to each inbox conversation so your team knows when a reply is overdue. Set them in Conversations > Settings, choose a common timer for all channels or different timers per channel, and GoHighLevel will color-code conversations as they approach or pass the deadline.

2026年6月2日に更新

5:27

概要. GoHighLevel's conversation SLA feature places a countdown timer on each active conversation, turning orange when a response deadline is approaching and red when it passes. SLAs can be configured channel by channel, so SMS might have a 3-minute target while email allows 30 minutes. Additional settings control whether automated workflow messages or AI agent replies count as a valid response, pausing the timer.