Getting Started & General
GoHighLevel's Conversation AI can automatically hand a chat to a human when the bot hits a defined condition, such as when a contact asks to speak with someone directly or when the bot lacks the information to answer. You configure handover scenarios inside Bot Goals, pick the team member to assign, and set a final message the bot sends before stepping aside.
2026年6月2日に更新
6:39概要. The human handover feature in GoHighLevel's Conversation AI prevents dead-end conversations by routing chats to a real team member when certain conditions are met. Each handover scenario includes a trigger condition, example phrases to train the bot, an assignee, an optional task creation step, a closing message from the bot, and tag options for categorization. The setup takes only a few minutes and keeps high-intent prospects from going unanswered.
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Yes, each handover scenario has an option to create a contact task.
You can configure it to reactivate automatically after a set number of hours.
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