When a call goes unanswered, this workflow texts the caller back right away, tags them, opens an opportunity, and alerts the team if an hour passes with no reply.
- Category: Speed to lead.
- 6 steps run automatically once the trigger fires.
- Join RocketLauncher University, free to join, to get this workflow and the other 29 in one import.
Trigger
A phone call reaches this status (Call ended (set filter: missed)).
Steps
| # | Step | Action type | What it does |
|---|---|---|---|
| Trigger | Call ended (set filter: missed) | Call status | A phone call reaches this status (Call ended (set filter: missed)). |
| 1 | Text the caller back | Sms | Sends a text message: "Text the caller back." |
| 2 | Tag missed call | Add contact tag | Tags the contact: Tag missed call. |
| 3 | Open opportunity | Create opportunity | Opens an opportunity in your pipeline: Open opportunity. |
| 4 | Wait 1 hours | Wait | Pauses the workflow before continuing: Wait 1 hours. |
| 5 | Still no reply? | If else | Checks a condition and splits into two paths: Still no reply?. |
| 6 | Alert team: caller never replied | Internal notification | Sends your team an internal alert: Alert team: caller never replied. |
What to set up before you turn it on
- Filter the call trigger to status = missed/no-answer
- Set business_name
How to test it worked
- Trigger the workflow with a test contact of your own, using a real phone number and email you control.
- Watch each step fire in order inside GoHighLevel and confirm the text and email actually arrive.
- Check that any tag, opportunity, or task the workflow creates shows up correctly before you send it to a real lead.
About 15 minutes to import and connect. Difficulty: beginner.
