2:29Resumen. This tutorial walks through the Missed Call Text-Back workflow recipe available in GoHighLevel, covering every step from trigger to final notification. The recipe captures inbound missed calls, briefly holds the contact, assigns them to a user, tags them for reporting, sends the auto-reply SMS, and pushes a browser and mobile notification so a team member can follow up quickly.
Lo que aprenderás
- How the Call Status trigger filters for inbound missed calls
- Why a short wait step is placed before the SMS action
- How to use the Assign to User action inside the recipe
- Why tagging missed-call contacts makes reporting easier
- How the push notification and redirect action help the team follow up fast
Pasos
Load the Missed Call Text-Back recipe
In Automation, click to add a new workflow and browse the recipe library. Select the Missed Call Text-Back recipe to load the prebuilt structure.
Review the Call Status trigger
The trigger is set to Call Status with filters for Call Direction equals Incoming and Call Status includes Busy, Voicemail, and No Answer. Confirm these settings match your needs.
Check the wait step
A short wait step sits first in the action chain. It holds the contact for a few seconds so the SMS does not arrive before the call has fully ended, which would feel robotic to the caller.
Configure Assign to User
The Assign to User action routes the new contact to a specific team member. Choose the user or round-robin assignment that fits your setup.
Customize the SMS message
Open the SMS action and edit the default text to match the business voice. The goal is to invite a text reply so the caller does not feel the need to call a competitor.
Confirm the push notification settings
The browser and mobile push notification step alerts the assigned user that a call was missed. The redirect action inside it sends the user directly to the conversation when they tap the notification.
Consejos
- Check the call reporting section in GoHighLevel to see answered versus missed call ratios. This helps you gauge how often the workflow fires.
- The redundant SMS notification to the assigned user is intentional. Keep it active so users who miss the push notification still get a text alert.
