4:55概要. This tutorial walks through building a workflow that activates Conversation AI on GoHighLevel's live chat widget. It covers trigger and filter setup for the live chat channel, configuring the bot's opening question and custom intent branches with keywords, assigning leads to specific users based on their inquiry, and testing the automation with a live chat session to confirm the bot responds correctly.
ステップ
Set the workflow trigger to live chat
Create a new workflow and set the trigger to Customer Reply. Under the filter for reply channel, select Live Chat. This scopes the automation to only fire when a new chat widget message comes in.
Add and configure the Conversation AI step
Add a Conversation AI action. Write the opening question the bot will ask when a new chat starts. Scroll to the channel setting and make sure Live Chat is selected, not SMS.
Add intent branches
Create custom branches with keyword triggers for each type of inquiry you handle. For each branch, add a live chat reply with relevant information and assign the lead to the appropriate team member using the assign to user action.
