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What starts this workflow?
Task created / due.
The workflow, step by step
The table shows the saved connections. Branches are alternative paths, not a single sequence that every contact follows.
| Step | Action | What it does | Next step |
|---|---|---|---|
| 1 | Wait until task is overdue (1 day) | Wait before the next step | Task still open / overdue? |
| 2 | Completed | Route by a condition | Completed · exit escalation |
| 3 | Completed · exit escalation | Stop another workflow | Tier 1 · remind assigned user |
| 4 | Tier 1 · remind assigned user | Notify the team | Wait 1 more day |
| 5 | Wait 1 more day | Wait before the next step | Resolved after reminder? |
| 6 | Completed | Route by a condition | Completed · exit before manager escalation |
| 7 | Completed · exit before manager escalation | Stop another workflow | Tier 2 · escalate to manager channel |
| 8 | Tier 2 · escalate to manager channel | Notify the connected Slack channel | Log SLA breach to ops |
| 9 | Log SLA breach to ops | Send data to a connected service | Tag sla-breach |
| 10 | Tag sla-breach | Add a contact tag | End of this path |
How the branches work
Completed
- Completed.
- Otherwise: Still overdue.
Completed
- Completed.
- Otherwise: Still overdue.
The labels above come from the saved builder. Review the actual condition values in your own account before activation.
Connect it to your business
- Import into a test sub-account and keep the workflow unpublished.
- Connect the trigger to your actual form, calendar, pipeline or contact tag.
- Review the messages and replace all business, booking and review placeholders.
- Connect any sender, phone number, team member or external integration used by the steps.
- Test each branch, replies, contact restrictions and repeat enrollment with contacts you control.
Get the library
Start GoHighLevel through the RocketLauncher partner link and join the community for snapshot access and setup help. This draft must pass its setup and execution checks before activation.
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