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What starts this workflow?
Tag added: dormant.
The workflow, step by step
The table shows the saved connections. Branches are alternative paths, not a single sequence that every contact follows.
| Step | Action | What it does | Next step |
|---|---|---|---|
| 1 | Tag past-client | Add a contact tag | Throttle the blast (deliverability) |
| 2 | Throttle the blast (deliverability) | Space out contact processing | Reactivation opener SMS |
| 3 | Reactivation opener SMS | Send a text message | Wait 2 days |
| 4 | Wait 2 days | Wait before the next step | Did they reply at all? |
| 5 | Replied | Route by a condition | AI classify reactivation reply |
| 6 | AI classify reactivation reply | Generate an AI response | Route reactivation reply |
| 7 | Route reactivation reply | Route by a condition | Tag hot-lead (interested) |
| 8 | Tag hot-lead (interested) | Add a contact tag | Send return offer |
| 9 | Send return offer | Send a text message | Tag unsubscribe |
| 10 | Tag unsubscribe | Add a contact tag | Honor opt-out (DND) |
| 11 | Honor opt-out (DND) | Update contact restrictions | Clear dormant (opted out) |
| 12 | Clear dormant (opted out) | Remove a contact tag | Tag question |
| 13 | Tag question | Add a contact tag | Notify rep · question from past client |
| 14 | Notify rep · question from past client | Notify the team | End of this path |
How the branches work
Replied
- Replied.
- Otherwise: No reply.
Route reactivation reply
- Interested.
- Unsubscribe.
- Otherwise: Question.
The labels above come from the saved builder. Review the actual condition values in your own account before activation.
Connect it to your business
- Import into a test sub-account and keep the workflow unpublished.
- Connect the trigger to your actual form, calendar, pipeline or contact tag.
- Review the messages and replace all business, booking and review placeholders.
- Connect any sender, phone number, team member or external integration used by the steps.
- Test each branch, replies, contact restrictions and repeat enrollment with contacts you control.
Get the library
Start GoHighLevel through the RocketLauncher partner link and join the community for snapshot access and setup help. This draft must pass its setup and execution checks before activation.
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