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What starts this workflow?
Reply to feedback ask, Feedback survey submitted.
The workflow, step by step
The table shows the saved connections. Branches are alternative paths, not a single sequence that every contact follows.
| Step | Action | What it does | Next step |
|---|---|---|---|
| 1 | AI score feedback sentiment | Generate an AI response | Gate on sentiment |
| 2 | Gate on sentiment | Route by a condition | Tag low-rating · suppress public ask |
| 3 | Tag low-rating · suppress public ask | Add a contact tag | Alert owner · private recovery needed |
| 4 | Alert owner · private recovery needed | Notify the team | Private recovery outreach |
| 5 | Private recovery outreach | Send a text message | Tag happy |
| 6 | Tag happy | Add a contact tag | Public review nudge SMS |
| 7 | Public review nudge SMS | Send a text message | Trigger native review request |
| 8 | Trigger native review request | Request a review | Neutral · invite a detail |
| 9 | Neutral · invite a detail | Send a text message | End of this path |
How the branches work
Gate on sentiment
- Unhappy.
- Happy.
- Otherwise: Neutral.
The labels above come from the saved builder. Review the actual condition values in your own account before activation.
Review request setup
Do not filter public review invitations by sentiment or score. Replace any happy-only invitation path with the same neutral review invitation for all eligible customers before using this draft.
Connect it to your business
- Import into a test sub-account and keep the workflow unpublished.
- Connect the trigger to your actual form, calendar, pipeline or contact tag.
- Review the messages and replace all business, booking and review placeholders.
- Connect any sender, phone number, team member or external integration used by the steps.
- Test each branch, replies, contact restrictions and repeat enrollment with contacts you control.
Get the library
Start GoHighLevel through the RocketLauncher partner link and join the community for snapshot access and setup help. This draft must pass its setup and execution checks before activation.
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