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What starts this workflow?
Contact replies (SMS/email).
The workflow, step by step
The table shows the saved connections. Branches are alternative paths, not a single sequence that every contact follows.
| Step | Action | What it does | Next step |
|---|---|---|---|
| 1 | AI classifies reply intent | Generate an AI response | Route by intent |
| 2 | Route by intent | Route by a condition | Tag booking intent |
| 3 | Tag booking intent | Add a contact tag | Send booking link |
| 4 | Send booking link | Send a text message | Tag complaint intent |
| 5 | Tag complaint intent | Add a contact tag | Alert owner · complaint |
| 6 | Alert owner · complaint | Notify the team | Tag unsubscribe intent |
| 7 | Tag unsubscribe intent | Add a contact tag | Honor opt-out (DND) |
| 8 | Honor opt-out (DND) | Update contact restrictions | Tag referral intent |
| 9 | Tag referral intent | Add a contact tag | Send referral link |
| 10 | Send referral link | Send a text message | Tag question intent |
| 11 | Tag question intent | Add a contact tag | Notify rep · question to answer |
| 12 | Notify rep · question to answer | Notify the team | End of this path |
How the branches work
Route by intent
- Booking.
- Complaint.
- Unsubscribe.
- Referral.
- Otherwise: Question.
The labels above come from the saved builder. Review the actual condition values in your own account before activation.
Connect it to your business
- Import into a test sub-account and keep the workflow unpublished.
- Connect the trigger to your actual form, calendar, pipeline or contact tag.
- Review the messages and replace all business, booking and review placeholders.
- Connect any sender, phone number, team member or external integration used by the steps.
- Test each branch, replies, contact restrictions and repeat enrollment with contacts you control.
Get the library
Start GoHighLevel through the RocketLauncher partner link and join the community for snapshot access and setup help. This draft must pass its setup and execution checks before activation.
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