1:33Resumen. GoHighLevel's Merge Facebook Contacts by Name option solves a common duplicate contact problem for agencies running Facebook lead ads with a Messenger follow-up step. Without it, the same person appears twice: once from the lead form and once from the Messenger message. Enabling the setting in Company Settings makes GoHighLevel match on name so the Messenger conversation attaches to the existing contact rather than creating a new one.
Lo que aprenderás
- Understand why Facebook Messenger creates duplicate contacts in GoHighLevel
- Find and enable the Merge Facebook Contacts by Name setting
- Keep a single contact record when using lead ads and Messenger together
Pasos
Go to Settings in your sub-account
Open the sub-account where you are running Facebook lead ads. Navigate to Settings in the left sidebar.
Open the Company tab
Inside Settings, click the Company tab (sometimes labeled Company Settings or General). Scroll down until you see the option labeled Merge Facebook Contacts by Name.
Enable the setting and save
Check the box to enable Merge Facebook Contacts by Name. Save the settings. From this point forward, incoming Messenger contacts will be matched to existing records by name rather than creating duplicates.
