Inbound call handling
When a lead calls your GoHighLevel phone number, Voice AI can pick up and have a real conversation. It introduces itself, answers questions from your knowledge base, and checks calendar availability to book appointments.
You set the script or give it general instructions about your business. The AI improvises within those guidelines rather than following a rigid menu. Callers experience something closer to talking to a real person than navigating a phone tree.
Outbound call campaigns
Voice AI can dial a list of contacts automatically. This is useful for lead follow-up, appointment reminders, or re-engagement campaigns. Each call starts the moment the contact answers.
If the lead wants to book or has questions, the AI handles the conversation. If a human should take over, the AI can transfer the call to a live agent.
Pricing and setup
Voice AI is not included flat in the subscription. It is billed per minute of call time, similar to how SMS is billed per message. GoHighLevel shows the per-minute rate inside the billing settings.
Setup involves connecting Voice AI to a GoHighLevel phone number (through LC Phone), uploading your knowledge base, and configuring the agent's greeting and instructions.