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With GoHighLevel, you can reply to every review in seconds instead of hours. Available on all plans, with usage-based AI billing.
Key points
- What: automatic AI-written replies to Google and other platform reviews
- Why: customers can see your replies to reviews
- Cost: all plans, AI usage billed per reply (fractions of a cent each)
What is AI review reply automation in GoHighLevel?
GoHighLevel's Reputation feature monitors your connected Google Business Profile for new reviews. The moment a review appears, a GoHighLevel workflow can trigger the AI Reply action. The AI reads the review text, considers your business context and tone settings, and drafts a response.
You choose whether the reply posts automatically or waits in a queue for your approval. Either way, you reply to every review without manually writing each one.
How do you set up AI review replies in GoHighLevel?
1. Connect your Google Business Profile
Go to Settings, then Integrations, and connect your Google account. GoHighLevel pulls reviews from your Business Profile and can post replies back through the same connection.
2. Configure your AI tone and context
In the Reputation settings, find the AI reply configuration. Add a short business description (what you do, who you serve), a tone preference (e.g., "warm and professional"), and any phrases to avoid (e.g., "We apologize for any inconvenience" is overused and sounds robotic).
3. Build the automation trigger
In Automation, create a workflow with the trigger Review Received. Add a branch to handle positive reviews (four or five stars) differently from negative reviews (one to three stars).
- Positive review (4 to 5 stars): AI drafts a thank-you reply and posts automatically.
- Negative review (1 to 3 stars): AI drafts a response, but holds it for a team member to review and personalize before posting. Also sends an internal alert.
4. Test with a sample review
In the Reputation tab, find the AI reply option on an existing review and manually trigger the AI draft. Read the result. If the tone is off, update your business description and tone settings, then test again.
What makes a good AI-generated review reply?
The best AI replies feel personal, reference something specific from the review, and are short. A reply that just says "Thank you for your feedback!" is almost worse than no reply. Give the AI enough context to write something specific:
- Your business name and what you do: "a family-owned HVAC company in Austin, Texas"
- The name of the owner or manager if you want it included
- Specific services or values to mention: "fast response times, upfront pricing"
- What to avoid: corporate jargon, apology cliches, anything that sounds like it came from a template
Can you sell AI review reply as a service to clients?
Yes. Local businesses almost never respond to reviews consistently because it takes time they do not have. An agency on GoHighLevel Unlimited ($297/mo) or higher can set up this workflow for each client sub-account, charge a monthly fee for the "review management" service, and the actual work after setup is reviewing AI drafts for negative reviews.
Package it with the automated review request workflow and the private feedback setup and you have a complete reputation management service that runs mostly on autopilot.
Claim the GoHighLevel 30-day free trial
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