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What starts this workflow?
Web-chat widget captured a lead.
The workflow, step by step
The table shows the saved connections. Branches are alternative paths, not a single sequence that every contact follows.
| Step | Action | What it does | Next step |
|---|---|---|---|
| 1 | Tag web-chat + new-lead | Add a contact tag | Move conversation to SMS |
| 2 | Move conversation to SMS | Send a text message | Alert rep · live web-chat lead |
| 3 | Alert rep · live web-chat lead | Notify the team | Wait 2 minutes |
| 4 | Wait 2 minutes | Wait before the next step | Replied on SMS? |
| 5 | Replied | Route by a condition | Email fallback (no SMS reply) |
| 6 | Email fallback (no SMS reply) | Send an email | Wait 30 minutes |
| 7 | Wait 30 minutes | Wait before the next step | Final SMS nudge |
| 8 | Final SMS nudge | Send a text message | Tag nurture-start |
| 9 | Tag nurture-start | Add a contact tag | End of this path |
How the branches work
Replied
- Replied.
- Otherwise: No reply.
The labels above come from the saved builder. Review the actual condition values in your own account before activation.
Connect it to your business
- Import into a test sub-account and keep the workflow unpublished.
- Connect the trigger to your actual form, calendar, pipeline or contact tag.
- Review the messages and replace all business, booking and review placeholders.
- Connect any sender, phone number, team member or external integration used by the steps.
- Test each branch, replies, contact restrictions and repeat enrollment with contacts you control.
Get the library
Start GoHighLevel through the RocketLauncher partner link and join the community for snapshot access and setup help. This draft must pass its setup and execution checks before activation.
アフィリエイトリンク：ご契約いただくと、私たちに報酬が入ります。
