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What starts this workflow?
Contact replies to feedback request, Feedback survey submitted.
The workflow, step by step
The table shows the saved connections. Branches are alternative paths, not a single sequence that every contact follows.
| Step | Action | What it does | Next step |
|---|---|---|---|
| 1 | AI reads feedback sentiment | Generate an AI response | Branch on sentiment |
| 2 | Branch on sentiment | Route by a condition | Tag unhappy · suppress public ask |
| 3 | Tag unhappy · suppress public ask | Add a contact tag | Alert owner · recovery needed |
| 4 | Alert owner · recovery needed | Notify the team | Private recovery outreach |
| 5 | Private recovery outreach | Send a text message | Tag happy customer |
| 6 | Tag happy customer | Add a contact tag | Ask happy customer for public review |
| 7 | Ask happy customer for public review | Request a review | Public review nudge SMS |
| 8 | Public review nudge SMS | Send a text message | Give neutral customers a beat |
| 9 | Give neutral customers a beat | Wait before the next step | Neutral follow-up · invite detail |
| 10 | Neutral follow-up · invite detail | Send a text message | End of this path |
How the branches work
Branch on sentiment
- Negative.
- Positive.
- Otherwise: Neutral.
The labels above come from the saved builder. Review the actual condition values in your own account before activation.
Review request setup
Do not filter public review invitations by sentiment or score. Replace any happy-only invitation path with the same neutral review invitation for all eligible customers before using this draft.
Connect it to your business
- Import into a test sub-account and keep the workflow unpublished.
- Connect the trigger to your actual form, calendar, pipeline or contact tag.
- Review the messages and replace all business, booking and review placeholders.
- Connect any sender, phone number, team member or external integration used by the steps.
- Test each branch, replies, contact restrictions and repeat enrollment with contacts you control.
Get the library
Start GoHighLevel through the RocketLauncher partner link and join the community for snapshot access and setup help. This draft must pass its setup and execution checks before activation.
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